Who we are
CastorTrade Resources (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard the information of our business clients and website visitors in Malaysia in compliance with the Personal Data Protection Act 2010 (PDPA).
A. Consent
By accessing or using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the services provided by CastorTrade.
Information gathered through our website may be transferred, used, and stored in Malaysia or in other countries where our service providers are located. If you use our services, you agree to the transfer, use, and storage of your Personal Data in those countries, which may have different data protection laws than those of your country.
B. Collection of Information
We collect only the personal and business information necessary to provide our services. This information includes:
- Business Contact Information: First and last name, company name, email address, phone number, and other information you provide when you contact us through the website.
- Trade Show and Event Information: First name, last name, company name, phone number, and email address when you meet with us at trade shows, industry events, or other functions.
- Website Usage Information: When you visit our website, we may collect your IP address, browser type, device information, language preferences, and usage data via cookies and web server logs. Cookies help enhance your user experience by remembering your preferences and assisting in site navigation.
This data helps us improve our website and services, ensure better customer service, and maintain a secure online environment.
C. Use of Personal Data
We use the personal and business data we collect for the following purposes:
- Verifying your identity and managing your account.
- Responding to inquiries, providing quotes, or offering customer support.
- Communicating with you about products, services, and updates relevant to your business.
- Personalizing the user experience on our website.
- Protecting against fraud and unlawful activities.
- Complying with legal obligations, industry standards, and business policies.
D. Sharing of Information
D. Third-Party Tools
We use third-party services and tools to enhance your experience and gather analytical data. These include:
- Google Sitekit & Google Analytics: These tools help us monitor and analyze website traffic. They collect data such as the pages you visit, how long you stay on the site, and your interaction patterns. Google Analytics uses cookies to collect this information. For more details about Google’s data practices, please visit Google Privacy Policy. You can opt out of Google Analytics at any time via the Google Analytics Opt-Out.
- Third-Party Plugins: Our website may contain third-party plugins such as social media sharing buttons. These plugins may collect your interaction data, and the information they collect is subject to the privacy policies of the third-party providers. CastorTrade is not responsible for the data collection practices of these third-party providers.
We do not sell or rent your information to third parties.
E. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect data on how you use our website, allowing us to improve and personalize your experience.
- Cookies: These are small files that are stored on your device and help us remember your preferences and actions on our site. You can manage cookie settings through your browser, but please note that disabling cookies may limit certain website features.
- Web Beacons: These are used to track your interactions with our website and emails. A web beacon, also known as a pixel tag, collects data that is transmitted back to our servers.
- Clickstream Data: We may collect data about your browsing patterns, including the links you click and the content you engage with while using our website.
By using our website, you consent to the use of cookies and other tracking technologies. To the extent required by law, we will obtain your consent before collecting personal information via cookies or similar methods.
F. Cookies, Beacons, and Clickstream Data
We use cookies to store specific information about your visits to our website, whether on a computer or mobile device. Cookies are small data files sent to your browser and stored on your device. These cookies allow us to recognize your device when you return to our site and help us remember your preferences, so you don’t need to re-enter them every time.
Through the use of web beacons, also known as pixel tags or clear GIFs, we can track your interaction with our website and collect information about the actions you take. These technologies may also provide us with “clickstream data,” which records the links and content you click on during your visit.
We use Google Analytics to analyze website usage data, helping us improve our services. For more information on Google Analytics’ data collection practices, please visit the Google Analytics Privacy Policy.
G. Minors
We do not knowingly collect or process information from minors (individuals under the age of 18). If you believe that a minor has provided us with personal data, please contact us immediately, and we will take steps to remove that information from our systems.
H. Security Measures
We take reasonable security precautions to protect the personal information we collect from unauthorized access, alteration, or destruction. However, no method of data transmission or storage can be guaranteed to be 100% secure, and we cannot ensure the absolute security of your data.
I. Your Rights and Choices
You have the right to:
- Access and Update Your Information: You may request access to the personal information we hold about you and make corrections where necessary.
- Opt-Out: You can unsubscribe from marketing communications at any time by following the unsubscribe link in the emails or by contacting us directly.
- Request Deletion: You may request the deletion of your personal data, subject to certain legal or contractual obligations.
To exercise your rights, please contact us at the details provided below.
J. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
K. How to Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at Sales@castortrades.com
By continuing to use our website and services, you consent to the terms outlined in this Privacy Policy.
Please note that it may be essential for us to possess Personal Data about you in order to deliver our services, and if you request the deletion of your Personal Data, we might not be able to offer some or all of our services.Please note that it may be essential for us to possess Personal Data about you in order to deliver our services, and if you request the deletion of your Personal Data, we might not be able to offer some or all of our services.